QR Code Scanner: Photo Reader
Support
Answers to common questions, and how to reach us.
- Developer
- NT Gadget Team
- support@ntgadget.top
Frequently asked questions
The camera shows a black screen or "Camera access is off"
Open iOS Settings → QR Scanner and turn on Camera. You can still scan codes from photos without camera access: tap the photo button on the Scan screen.
How do I scan a code in a photo or screenshot?
On the Scan screen, tap the photo button and pick an image or PDF. You can also share an image from Photos, Safari or Files and choose "Scan for Codes", or paste an image you have copied. If an image contains several codes, the app shows all of them.
A code won't scan
- Move a little closer or farther away, and make sure the code is well lit. Use the flashlight in the dark.
- For a code on a screen, reduce glare, or take a screenshot and scan the screenshot.
- If you only have the numbers under a barcode, use "Enter Code Manually" from the ⋯ menu on the Scan screen.
No product information was found
Product details come from public product databases and a product registry. Not every product is listed yet, especially new or local items. You can still search the web or compare prices from the result.
What does Premium include?
Premium removes ads and adds Excel and PDF export for batch scans, Business mode, iCloud sync, Face ID lock for your history, and your own logo and saved styles in QR codes. Scanning, product lookup, Hidden Codes and documents are available to everyone.
How do I cancel my subscription?
Open iOS Settings → your name → Subscriptions → QR Scanner Premium, then tap Cancel Subscription. You keep Premium until the end of the period you have paid for. Deleting the app does not cancel a subscription.
I bought Premium but it isn't active
Make sure you're signed in with the same Apple Account you used to buy it, then open the app's Settings and tap Restore Purchases.
How do I get a refund?
Purchases are processed by Apple, so refunds are handled by Apple. Request one at reportaproblem.apple.com.
How do I move my history to a new iPhone or iPad?
Turn on "Sync with iCloud" in the app's Settings on both devices, signed in to the same iCloud account. Your history and documents sync automatically. Signatures stay on the device where they were created.
How do I delete my data?
Swipe to delete items in History, or turn off "Save scan history" in Settings. Deleting the app removes everything stored on the device. If iCloud sync was on, you can also remove the app's data in iOS Settings → your name → iCloud → Manage Account Storage.
How do I change the app's language?
Open the app's Settings and tap Language. iOS opens the app's settings page, where you can choose any of the 12 supported languages.
Still need help?
Email us at support@ntgadget.top. Please tell us your iPhone or iPad model, your iOS version and what happened, and we'll get back to you as soon as we can.